Frequently Asked Questions

1. What is O9 Stay?

O9 Stay is a hospitality and hotel booking platform that helps travelers book comfortable, affordable, and verified hotels across India.

2. How can I book a hotel with O9 Stay?

You can book a hotel through our website, customer support team, or our official booking partners. Once your payment is confirmed, you will receive a booking confirmation by email or SMS/WhatsApp.

3. Is my booking confirmed immediately?

Yes. Your booking is confirmed once the payment is successfully processed and you receive a confirmation from O9 Stay.

4. Can I cancel my booking?

Yes, bookings may be cancelled according to the cancellation policy applicable to your reservation. Refund eligibility depends on the hotel's cancellation terms and the time of cancellation.

5. How long does it take to receive a refund?

Approved refunds are generally processed within 7–10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

6. What payment methods do you accept?

We accept major debit cards, credit cards, UPI, net banking, digital wallets, and other secure online payment methods available at checkout.

7. Are there any hidden charges?

No. O9 Stay believes in transparent pricing. Any applicable taxes or service charges will be displayed before you complete your booking.

8. Can I modify my booking after confirmation?

Booking modifications are subject to hotel availability and the hotel's policy. Please contact our customer support team as soon as possible for assistance.

9. Do you offer couple-friendly hotels?

Yes. O9 Stay offers a selection of couple-friendly hotels where permitted by law and hotel policy. Guests must present valid government-issued photo identification at check-in.

10. What documents are required at check-in?

Guests must present a valid government-issued photo ID such as:

• Aadhaar Card
• Passport
• Driving Licence
• Voter ID
• Any other ID accepted by the hotel

11. What happens if the hotel cannot honor my booking?

If a hotel is unable to provide your confirmed accommodation, O9 Stay will make reasonable efforts to arrange an alternative hotel of a similar category or process a refund where appropriate.

12. Does O9 Stay provide customer support?

Yes. Our customer support team is available to assist with bookings, cancellations, refunds, modifications, and general travel queries.

13. How can hotels partner with O9 Stay?

Hotels can join O9 Stay by contacting our partnership team. We provide booking management, marketing support, OTA distribution, and revenue growth solutions for hotel partners.

14. Is my personal information secure?

Yes. We use appropriate security measures to protect your personal information and process payments through secure payment gateways.

15. How can I contact O9 Stay?

Customer Support